Shipping policy

Effective Date: May 11, 2026

Welcome to Luxinna.
This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from Luxinna.

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed.

2. Shipping Times

Estimated delivery times may vary depending on your location and shipping provider.

Estimated Delivery Times

• France: 2–7 business days
• Europe: 5–10 business days
• International: 7–20 business days

Please note that these delivery estimates are not guaranteed and may be affected by customs, carrier delays, weather conditions, or other external factors.

3. Shipping Costs

Shipping fees are calculated at checkout unless free shipping promotions are offered.

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

4. Order Tracking

When available, tracking information will be provided by email once your order has been shipped.

Please allow some time for tracking updates to appear.

5. Lost or Delayed Shipments

Luxinna is not responsible for delays caused by shipping carriers, customs clearance, or incorrect shipping information provided by the customer.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Luxinna is not responsible for orders shipped to incorrectly provided addresses.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number;
• Photos of the damaged item and packaging.

We will review the situation and provide an appropriate solution.

8. Contact Information

If you have questions regarding shipping or delivery, please contact us:

Email: hello-luxinna@outlook.com
Phone: +33 7 56 90 79 08

Thank you for shopping with Luxinna.