Refund policy

Effective Date: May, 2026

Welcome to Luxinna.
Customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which refunds may be requested for products or services purchased through Luxinna.

1. 30-Day Free Trial

At Luxinna, we offer a 30-day free trial to allow customers to test our products/services with confidence.

If you are not fully satisfied during this trial period, you are eligible for a 100% refund, subject to the conditions outlined below.

2. Eligibility for Refunds

You may request a full refund if:

• The request is made within 30 days of the original purchase date;
• You are dissatisfied with the product or service for any reasonable reason;
• Proof of purchase is provided.

After the 30-day period has expired, refunds may no longer be available.

3. Non-Refundable Situations

Refunds may be refused in cases involving:

• Fraudulent activity or abuse of the refund policy;
• Multiple repeated refund requests;
• Violation of our Terms of Service;
• Unauthorized chargebacks before contacting our support team.

4. How to Request a Refund

To request a refund, please contact our support team with:

• Your full name;
• Order number or proof of purchase;
• A brief explanation of your request.

Contact Information

Email: hello-luxinna@outlook.com
Phone: +33 7 56 90 79 08

5. Refund Processing Time

Once your request is reviewed and approved, refunds are generally processed within 5 to 10 business days.
The exact timing may depend on your payment provider or bank.

6. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

• Email: hello-luxinna@outlook.com
• Phone: +33 7 56 90 79 08

Thank you for choosing Luxinna.